Geekmas Returns & Refunds
At Geekmas, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Period
You have 30 days from the date of delivery to return an item for a refund or exchange.
To be eligible for a return, items must be:
•Unworn and unused
•In their original condition
•Returned with all original tags and packaging
•Free from damage, stains, odours, or alterations
How to Return an Item
To arrange a return, please contact our customer service team at:
Email: sales@geekmas.co.uk
Please include:
•Your order number
•Your name
•The item(s) you wish to return
•The reason for the return
We will provide instructions for returning your item.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5-10 working days. Processing times may vary depending on your bank or payment provider.
Original shipping costs are non-refundable unless:
•The item is faulty
•The wrong item was sent
•The item was damaged in transit
Exchanges
We are happy to offer exchanges for different sizes or replacements where stock is available.
If you require an exchange, please contact us before returning your item.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 14 days of delivery.
Please provide photographs where possible so we can resolve the issue quickly. In these cases, Geekmas will cover any reasonable return postage costs.
Non-Returnable Items
The following items cannot be returned unless faulty:
•Personalised or custom-made products
•Gift cards
•Items returned in an unsaleable condition
•Sealed products that have been opened where hygiene regulations apply
Return Shipping Costs
Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning items.
We recommend using a tracked postal service, as Geekmas cannot accept responsibility for returns lost in transit.
Your Consumer Rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.
Contact Us
If you have any questions regarding returns, exchanges, or refunds, please contact us:
Geekmas Customer Support
Email: sales@geekmas.co.uk
We aim to respond to all enquiries within 1-2 working days.